# Frequently Asked Questions

## General

**What is SecurityBot?**\
SecurityBot is a comprehensive Discord security solution designed to protect Web3 communities from scams, impersonation, and unauthorized activities.

**How do I get started with SecurityBot?**\
You can add SecurityBot to your server for free at [securitybot.gg](https://securitybot.gg). Run `/setup` after inviting the bot and you'll be protected in minutes. For the full toolkit, subscribe to Premium at [securitybot.gg/dashboard](https://securitybot.gg/dashboard).

**Is SecurityBot free?**\
Yes. SecurityBot has a free tier with scammer join alerts, chat filters (10 actions/day cap), limited allowlists, CAPTCHA verification, and activity logging. For unlimited filtering, auto-ban, impersonation protection, and the full feature set, upgrade to Premium. See [Plans & Pricing](https://securitybot.gitbook.io/securitybot-knowledge-hub/plans-and-pricing/plans-and-pricing) for a full comparison.

**What are the free tier limits?**\
The free tier includes 10 chat filter actions per day, limited allowlist entries (20 links, 5 wallets, 5 invites, 5 handles), up to 3 exempt channels, and alert-only scammer detection. Exempt categories are Premium-only. When you hit a limit, SecurityBot notifies you in your log channel. See [Free Tier Limits](https://securitybot.gitbook.io/securitybot-knowledge-hub/plans-and-pricing/plans-and-pricing/free-tier-limits) for full details.

**What happens when my Premium subscription expires?**\
Your server is automatically downgraded to the free tier. The bot stays in your server with limited features and no data is lost. You can renew anytime from the [dashboard](https://securitybot.gg/dashboard) to restore full Premium access.

**How do I upgrade from Free to Premium?**\
Visit [securitybot.gg/dashboard](https://securitybot.gg/dashboard), log in with Discord, select your server, and choose a plan. After checkout, your server is instantly upgraded with all Premium features enabled.

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## Features

**What types of threats does SecurityBot protect against?**\
SecurityBot safeguards your server from:

* Malicious links and unauthorized addresses (ADA, EVM, Bitcoin)
* Impersonation of trusted roles and usernames
* Known scammers through a dynamic database
* Unverified bots and spam accounts
* Unauthorized webhooks and compromised accounts

**Can I customize SecurityBot's filters?**\
Yes, administrators can allowlist specific addresses, handles, domains, and channels to tailor SecurityBot's filtering to their community's needs.

***

## Setup and Configuration

**How do I set up SecurityBot after inviting it?**\
Run `/setup` in any channel. The wizard walks you through every step. See the [Get Started (Free)](https://securitybot.gitbook.io/securitybot-knowledge-hub/usage/get-started-free) or [Get Started (Premium)](https://securitybot.gitbook.io/securitybot-knowledge-hub/usage/get-started-premium) guide depending on your tier.

**Do I need to adjust role positions for SecurityBot to function correctly?**\
Yes, ensure the SecurityBot role is positioned above other roles to grant it the necessary permissions for effective operation.

**How do I configure log channels for SecurityBot?**\
Use the `/settings logs [channel]` command to designate a channel where SecurityBot will post activity logs.

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## Billing

**Can I switch between monthly and annual billing?**\
Yes, you can switch between billing plans at any time from the [dashboard](https://securitybot.gg/dashboard).

**What payment methods do you accept?**\
We accept credit and debit cards, Apple Pay, Google Pay, and other methods through Stripe depending on your region.

**Do I need a separate subscription for each server?**\
Yes, each Discord server requires its own subscription. The free tier is available for every server at no cost.

***

## Troubleshooting

**SecurityBot isn't responding to commands. What should I do?**\
Ensure that SecurityBot has the necessary permissions and that its role is correctly positioned. If issues persist, please reach out on our [support server](https://discord.gg/JWy9bSqpYJ).

**Why are legitimate messages being flagged or deleted?**\
Review your filter settings and allowlist any addresses, handles, or channels that should be exempt from filtering.

**How can I report a false positive or suggest improvements?**\
Join our [support server](https://discord.gg/JWy9bSqpYJ) to report issues, provide feedback, or suggest enhancements.